Set up an automatic chatbot on your website so that it turns into a livechat with a consultant at the right moment. Decide what should trigger such a switch: choosing an expensive product? Entering an incorrect command several times? How about too long without continuing the conversation?
Choose your Marketing Automation tool that lets you use both chatbot and livechat (eg. Hubspot).
Choose an employee of your company who will talk to a potential customer on the chat and set a notification that will inform him that someone has switched to livechat.
Decide what should trigger the change from an automated bot to a live chat with an employee, eg user decision “I want to talk to a consultant” or for a long time without choosing an answer during a conversation with an automated bot.
Verify whether the users are more likely to use the chat than the change or whether they prefer a fully automated bot.
Explore our chatbot’s service at https://zesno.com/chatbot/ and you can start getting customers while sleeping. Zesno can help you!